Information you submit
TDH may collect contact details and project information you voluntarily submit through a form or email. When you use ASK TDH, the question, the chatbot reply, the page where the question was asked, response status, and response timing may be logged so TDH can understand common questions and improve its services.
Chatbot privacy safeguards
Chat logs use one-way hashed session and request identifiers. TDH does not store chat visitor IP addresses or browser fingerprints with these logs. Common emails, phone numbers, payment numbers, access tokens, passwords, IP addresses, and external URLs are automatically redacted before storage. Automated redaction reduces risk but cannot identify every possible personal detail, so do not submit sensitive or confidential information in chat.
Purpose
Information is used to respond to inquiries, operate and improve TDH services, identify common customer questions, diagnose chatbot reliability, prevent abuse, and maintain necessary business records. TDH does not sell chatbot conversations.
Service providers
TDH uses hosting, Django, n8n, and AI model providers to operate the website and chatbot. These providers process data only as needed to deliver their part of the service and are subject to their own security and privacy terms.
Retention and requests
Redacted chatbot interaction logs are automatically deleted after 90 days. Inquiry, booking, payment, legal, and security records may have different retention requirements. Contact Elijah through the TDH contact page to request access, correction, or deletion where applicable.